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The shaving brushes offered for sale on this website contain hand-made and hand-installed, badger-hair knots. All specifications and measurements are approximate, and no two brushes will be the same. We carefully inspect all brushes ourselves before we package and ship them; however, reasonable tolerance must be allowed for minor variances, imperfections, and asymmetries. That said, we warrant the shaving brushes offered for sale on this website to be free from defects in material and workmanship for one year. This warranty extends only to the original purchaser. Brushes evidently subjected to improper handling, care, or use (e.g., dropping, excessive pressure during use, exposure to temperatures above 135F or damaging chemical agents) will be excluded from coverage by this warranty. If a brush you purchased develops a problem you believe should be covered, please contact us promptly by email sent to qed@qedusa.com. We will respectfully evaluate your claim and strive to achieve a satisfactory resolution, provided that our obligation will in no event exceed refund of the purchase price and shipping costs you paid.
YOUR RESPONSIBILITIES:
You will bear responsibility for the proper use and care of any shaving brush you purchase on this site. You must obtain a return authorization by email before returning a brush either prior to its use as provided above or by reason of a claimed defect covered by warranty. It is your responsibility to ensure safe, timely, and tracked or signed-for delivery to us of a returned brush. No refund or credit will be given for a returned brush that is lost or damaged in transit. We will carefully inspect returned brushes, and we reserve the right to deny a request for refund if we conclude the conditions stated above have not been met, in which case we will respond with a respectful explanation and return the brush to you.
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